08/07/2011

Latest update

Leica owners in the UK and Ireland requiring a repair or servicing now have two options available to them

Option 1 - Via Authorised Leica Camera Dealers
Authorised Leica Camera Dealers are able to receive items for repair or servicing. They will organise shipment to Germany and where items are out of Warranty or Passport periods, recontact you to advise of costs prior to work being carried out in Germany. Once completed, your product will be returned to the dealer for collection.

A full list of authorised Leica dealers can be found at www.leica-camera.co.uk/dealerlocator including contact telephone numbers and email addresses

Option 2 - Direct with Solms (Germany) Service Dept.
Please contact the Client Care Centre in Mayfair on 020 7629 1351 (Please note that all telephone calls are recorded and may be used for training purposes.) or email owner@leica-camera.co.uk or visit at 25 Bruton Place Mayfair London W1J 6NF. If you have a repair and are unable to come in person to Mayfair we will organise a UPS collection for you to get your product to our repair centre in Germany. If you choose the UPS option a Customer Services representative in Germany will contact you to let you know the item has arrived.

Where items are out of Warranty or Passport periods any estimate approval and fee payment will be managed directly by Solms contacting the owner prior to any work being carried out (i.e. owner pays Solms directly via euro credit card transaction).

The Solms Leica team have increased there English speaking resources and can be contacted by calling 0049 644 220 8189 - Monday to Friday between UK hours of 07.00 and 16.00 or email clientcareGer@leica-camera.com

Owners visiting the Leica Store Mayfair in person can leave their item for repair or servicing with a Client Care Technician. In addition a brand new on-site lab can now provide sensor cleaning for Leica cameras. Additionally, over the next few months Technicians will begin to provide limited on-site diagnostics, adjustments and some light repairs.

In the event that your items require repair or servicing in Germany, the Client Care Technician will organise shipment to Germany. Where products are out of Warranty or Passport periods, you will be recontacted and advised of costs prior to work being carried out in Germany. Once completed, your product will be returned to our Mayfair Store for collection in person.

The Client Care Technician will provide personal contact details enabling the you to stay ‘connected' to the progress of your item(s) throughout the duration of the repair or service.